June 2026
These Booking Conditions apply to bookings made on or after 1 June 2026 and supersede all previous versions of Soneva’s standard Booking Conditions.
These booking terms and conditions (the “Booking Conditions”) apply when you make a booking directly with Soneva or via a travel agent appointed by Soneva who is not acting as a tour operator.
In these Booking Conditions, references to “Soneva”, “we”, “us” or “our” means:
References to “you” and “your” in these Booking Conditions means all persons named on the booking (including anyone added or substituted at a later date).
Please read these Booking Conditions carefully as they set out our and your respective rights and obligations. If you have any questions regarding these Booking Conditions, please contact us at [email protected]. If you do not agree to these Booking Conditions you must not book with us.
If your booking is with a tour operator (and not with us directly or via a travel agent appointed by us), these Booking Conditions do not apply and your booking will be subject to the tour operator’s booking conditions.
From time to time, we may make time limited or other special offers available which are subject to additional terms and conditions stated at the time of booking.
1.1 When you make a booking directly with us or a travel agent appointed by us, a contract will be formed between you and Soneva on the terms of these Booking Conditions.
1.2 A booking is made when:
Your booking contract is made up of these Booking Conditions, our privacy policy and any other written information we brought to your attention before we confirmed your booking. Until your booking has been confirmed by us in writing, no contract has been formed. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion.
1.3 By making a booking, the first person named on the booking hereby:
1.4 Please check immediately that all names, dates, timings and other details on the booking confirmation and any other documents we send to you are correct and that the names stated are the same as in the relevant passport. If you believe that any details on any document are wrong, you must advise us immediately. It may harm your rights if we are not notified of any inaccuracies in any document as soon as possible. Any changes to these details that are not as a result of an error on our part may incur an additional charge.
2.1 The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or your departure dates. Rates quoted are in US Dollars (USD) and are exclusive of taxes and fees, unless otherwise noted.
2.2 All rates are subject to availability at the time you make your booking. Rates vary according to room type, number of occupants per room and board basis. Unless stated in your booking confirmation, room rates do not include meals, mini bar, drinks or other extras.
2.3 Unless otherwise stated on your booking confirmation, your booking does not include visa fees, taxes, levies, surcharges, overseas porterage or any compulsory charges to be paid locally. Optional services, excursions or activities booked during your holiday are payable by you. Any sundry costs incurred by you, including but not limited to travel, insurance, vaccinations, screening and medical certifications are at your own cost.
2.4 We do not guarantee that any of the services we advertise will still be available at the time of booking. We will promptly inform you if, for any reason, the services you have sought to book with us are not available.
2.5 We may change the advertised price of any service from time to time and prices may change at short notice. Whilst we try hard to ensure that the advertised prices are accurate, sometimes errors do occur.
2.6 We are under no obligation to supply you with services which are incorrectly priced, even after we have issued our booking confirmation, if the error should reasonably have been apparent to you. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do.
3.1 You must pay the deposit stated in clause 5 below (or otherwise communicated by us) at the time of booking and balance of your booking in the amounts and at the times confirmed to you at the time of booking. If we do not receive the balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the provisions of clause 5 will apply.
3.2 The cost of your booking does not include any extra chargeable services that you may use or arrange whilst at the resort, unless expressly confirmed in writing at the time of booking.
3.3 On check-in, all reservations will require pre-authorisation with a credit card to cover expenses incurred during your stay.
4.1 From time to time, we may need to make a change, or very occasionally cancel, your booking. We reserve the right to do so at any time.
4.2 In the unlikely event that we have to make a major change to your booking (which changes the main characteristics of your booking) or cancel your booking, we will tell you as soon as reasonably possible and offer a full refund. We shall have no further liability to you arising out of such cancellation or major change.
4.3 We may make minor changes to your booking without incurring any liability to you.
5.1 Any request to amend or cancel a confirmed booking should be made by email to [email protected] by the first person named on the booking. The cancellation will take effect from the time we receive your notice of cancellation by email.
5.2 Unless otherwise stated on your booking confirmation, the following booking deposit and cancellation periods apply:
| 2026 Season* | Deposit | Free cancellation period | Balance due |
Peak | 50% of booking value | N/A Non-refundable deposit | 90 days prior to departure |
High | 25% of booking value | Up to 60 days prior to departure | 60 days prior to departure |
| Rest of year | 25% of booking value | Up to 30 days prior to departure | 30 days prior to departure |
* The relevant dates for each season are updated annually. For 2026, applicable dates are as follows:
Peak: 15 December 2026 to 11 January 2027 (inclusive)
High: 15 February 2026 to 1 March 2026 (inclusive), 29 March 2026 to 10 April 2026 (inclusive), 18 October 2026 to 1 November 2026 (inclusive)
5.3 Your deposit will not be refunded if your booking is cancelled after the end of the relevant free cancellation period set out in clause 5.2 above.
5.4 If you make a booking after the end of the applicable free cancellation period set out above, we reserve the right to take payment of the full balance of your booking, which payment shall be non-refundable (subject to clause 2).
5.5 If you request to amend your booking, we will assist you where possible but cannot guarantee that we will be able to meet any requested change. Where we can meet a request, such changes may be subject to a fee or rate change (which will be communicated to you before we proceed with the change). You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Please note that amendment charges are not refundable in any circumstances.
5.6 Please ensure that you have received written confirmation of any changes to your booking prior to travel.
5.7 If we are unable to accommodate your requested change and you do not wish to proceed with the original booking, we will treat this as a cancellation by you and the applicable cancellation provisions set out above shall apply.
5.8 No shows or unused services shall be treated as cancellation by you and the cancellation provisions of this clause 5 shall apply.
5.9 Refunds may take up to 10 working days to be processed.
5.10 We are not responsible for refunding or meeting any expenses or losses you may incur as a result of changes or cancellations made to any (i) transfer; or (ii) excursion or service arranged in resort or which is provided by a third party, whether these changes or cancellations are made by you or the provider of the excursion or service.
5.11 Certain arrangements may not be amended after they have been confirmed by us and any alteration or cancellation could incur a cancellation charge of up to 100% of the price of the arrangement, notwithstanding the cancellation periods set out in clause 5.2. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us and reserve the right to charge any applicable cancellation charges to the credit card associated with your booking.
6.1 We strongly recommend that you obtain adequate travel insurance from the time of booking.
6.2 You must be satisfied that your insurance fully covers all personal requirements of you and all members of the travelling party, including pre-existing medical conditions, cancellation charges, flight disruption, medical expenses and repatriation in the event of accident or illness. Your travel insurance should also include cover against health related incidents which may affect or curtail your booking. Subject to clause 1, if you travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
7.1 Nothing in these Booking Conditions shall seek to limit or exclude liability for fraud, personal injury caused by our negligence or any other liability which may not be limited or excluded by law.
7.2 Subject to the provisions of this clause 7, our liability (if any) arising out of or in connection with a booking:
7.3 Further, you must deposit any valuable items in your in-villa safety deposit box.
7.4 Subject to clause 1, we do not accept any liability for any damage, loss or expense or other amount:
7.5 For your convenience, we can arrange your domestic flight to the Maafaru International Airport in the Noonu Atoll or local transfer by sea plane to the resort. Please note that all domestic flights and seaplane transfers are provided by third parties and your contract for the transfer will be with the relevant operator, who is solely responsible for the provision of their services. Please refer to the additional information available on the Soneva website and the separate terms and conditions that apply to your local transfer to the resort.
7.6 We accept no liability for arrangements that do not form part of your booking with us. For example, any doctor, dentist or other medical attendant called to attend to you during the stay and any activity, services, products or transportation not provided by us. Your contract for the activity, services, products or transportation concerned will be with the local operator and it does not form part of your contracted holiday arrangements with us.
7.8 You acknowledge that the nature of travel is adventurous and as such involves inherent personal risk, for example, due to the nature of the accommodation or as a result of your use of facilities made available to you (including over water accommodation, bicycles, scuba diving, watersports and other sporting activities). It is your responsibility to ensure that you are physically fit enough to participate, that you have adequate protective clothing and safety equipment, comply with all safety instructions provided and take sensible precautions for your own safety and for the safety of any children for whom you are responsible. You may be required to sign a waiver to proceed with certain experiences or activities.
8.1 We will not be liable to you or pay you any refund, price reduction or compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our reasonable control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples of Force Majeure include (but are not limited to) warfare and acts of terrorism or other serious security problems (and threat thereof), civil strife, significant risks to human health such as the outbreak of disease or natural disasters such as floods, earthquakes or weather conditions at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, natural or nuclear disaster, fire, chemical or biological disaster, and all other events outside of our control.
8.2 Further, you acknowledge that we and you may be required to comply with various laws, regulations and guidance issued by governmental or regulatory authorities which seek to manage the risks caused by any infectious diseases. Any change to your booking we are required to make to comply with such measures shall not be a major change to the booking. We shall have no liability to you for any refunds, compensation, losses, costs, expenses or damages you incur in connection with the matters described above or if you are unable to travel or make use of all or part of your booking because of these matters. These are risks which you must protect through obtaining comprehensive travel insurance.
9.1 If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. We will pass on all such requests to the relevant team in resort, but we do not guarantee that they will be met, and we will have no liability to you if they are not. We do not accept any conditional bookings (i.e. any booking which is specified to be conditional on the fulfilment of a special request).
9.2 We will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem, reduced mobility or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. You must also promptly advise us if any medical condition or disability which may affect your trip develops after your booking has been confirmed, in case the arrangements made are no longer suitable.
10.1 If anything is not to your satisfaction during your stay, please inform the resort team as soon as possible so that we can try to put things right without delay. If the issue cannot be resolved during your stay, you must notify the General Manager of the resort your booking is with in writing within 28 days of the end of your stay, providing your booking reference and all other relevant information.
10.2 Please note that a failure to advise us of problems during your stay, deprives us of the opportunity to investigate and rectify your complaint during your stay and this may affect your rights under this contract including reducing any compensation due, potentially to zero.
11.1 All guests are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any resort manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other guests or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately and request you to leave the island. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation immediately. We will have no further obligations to you and/or your party.
11.2 We have a strict policy against the use of our accommodation for the commission of criminal offences (including but not limited to the taking of drugs, prostitution and/or human trafficking). We reserve the right to eject/refuse entry to any person and to alert the relevant authorities, if (acting reasonably) we suspect our accommodation may be used for such a purpose.
11.3 No refunds for lost accommodation or any other arrangements will be made, and we will not pay any expenses or costs incurred as a result of termination pursuant to this clause 11. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid prior to departure and we reserve the right to charge your credit card on file in respect thereof. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
11.4 We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
12.1 If you are (or any other individual included in your booking is) or become at any time a Sanctioned Person (as defined below) or otherwise identified by a governmental authority, having jurisdiction over any property owned and/or operated by us as a person with whom we are prohibited from transacting business with, we shall have the right to cancel your booking without incurring any liability to you (or any other individual included in your booking). Any monies or refunds we owe to you or any third party regarding such a cancelled booking shall not be made to the extent that doing so could (in our reasonable opinion) put us in breach of our legal obligations.
12.2 A “Sanctioned Person” means a person or entity (a) included on any of the lists issued or maintained, amended, supplemented or substituted from time to time by the UK, US, EU or any EU Member State, the United Nations and/or any other government authority worldwide (and in each case their respective judicial or regulatory institutions, agencies, departments and authorities) designating or identifying persons or entities that are subject to sanctions or restrictive measures, or (b) otherwise identified by the UK, US or EU or any EU Member State, United Nations and/or any other government authority worldwide (and in each case their respective judicial or regulatory institutions, agencies, departments and authorities) as being subject to sanctions and/or restrictive measures.
13.1 Any wireless network available at our resorts is provided “as is” without warranties of any kind, whether express, or implied or statutory. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network.
13.2 Our wireless network is provided at our discretion. Your access may be blocked, suspended or terminated for any reason.
13.3 You must not use our wireless network for any purpose that is unlawful or otherwise prohibited. We maintain a log of technical traffic data of your usage activity for system performance, maintenance purposes, for the purpose of processing criminal offences and system security requirements. We process personal data collected by us in connection with your use of our wireless network in accordance with our privacy policy.
14.1 Please see our privacy policy for full information regarding the way in which we use and store personal data.
14.2 You agree that you will not assign or otherwise transfer any of your legal rights or claims against us which arise out of or are in connection with your booking or these Booking Conditions.
14.3 The various clauses of these Booking Conditions operate separately to one another. If any court or any other relevant authority decides that any of these clauses (or part therein) are unlawful or unenforceable, the remaining clauses (and parts therein) will remain in full force and effect.
14.4 In making a booking, you confirm that you are not relying upon any other statement, promise or assurance in relation to your booking other than as set out in these Booking Conditions.
14.5 These Booking Conditions are between you and us. No other person shall have any rights to enforce any of their terms and conditions.
14.6 If we do not insist immediately that you do anything you are required to do under these Booking Conditions, or if we delay in taking steps against you in respect of your breach of these Booking Conditions, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you immediately, we can still require you to make the payment at a later date.
14.7 We may transfer our rights and obligations with you under these Booking Conditions to another organisation, and we will do our best to notify you if this happens, but this will not affect your rights or our obligations, accrued prior to the date of transfer, under the Booking Conditions.
15.1 These Booking Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with Maldivian law.
15.2 Any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Booking Conditions or their subject matter or formation, shall be referred to and finally resolved by arbitration administred by the Maldives International Arbitration Centre (the “MIAC”) in accordance with the MIAC Arbitration Rules for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of arbitration shall be Male’, Republic of Maldives. The tribunal shall consist of a sole arbitrator. The language of the arbitration shall be English.
16.1 You must ensure your passport meets the validity requirements for your destination. Please also note that a visa may be required to travel to our resorts. Visa, passport and entry requirements (including health, security, or immigration‑related measures) can change at very short notice. It is your responsibility to ensure you are in possession of all required travel documents and authorisations for every destination and transit point on your itinerary, including re‑entry to your home country. This applies to all travellers, including children under 18, who may be subject to additional requirements. Any costs incurred in obtaining such documentation must be paid by you.
16.2 The Maldives government requires all travellers to submit a Travel Declaration within 96 hours prior to their departure to the Maldives. Please visit https://imuga.immigration.gov.mv/traveller for more information. Other pre‑arrival forms, digital authorisations, health declarations, and / or other entry processes prior to departure may apply.
16.3 You are responsible for obtaining any required or recommended vaccinations and taking appropriate health precautions for your destination. https://travelhealthpro.org.uk/countries
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