Innovation and Quality Manager

Requirements

Qualifications, Skills, and Experience Required:

• Bachelor’s degree in hospitality management, business management, or equivalent.
• Minimum 2-3 years of experience in a similar position in a luxury resort or hotel.
• Minimum 1 year of experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or a related field.
• Knowledge of Opera and other hospitality related softwares will be an added advantage.
• Ability to prepare and present a short GSS (Guest Satisfaction Survey) Analysis presentation for the Monthly Host Gathering, showcasing key statistics and insights.
• Ability to extract and communicate data effectively to support operational decisions and improve guest satisfaction.
• Strong interpersonal, numerical, and presentation skills, with a solid understanding of data analytics and statistics.
• Proficiency in English is mandatory, and knowledge of additional foreign languages will be an advantage.