Director of Guest Service

The Director of Guest Services is responsible for ensuring the smooth operation of all Life and Housekeeping teams. The successful candidate will oversee guest satisfaction levels and monitor trends with a focus on continuous improvement; monitor the appearance, standards and performance of the Life and Housekeeping teams; and operate within departmental budgets through effective stock and cost controls and well-managed schedules.

Qualifications, Skills and Experience Required:

• Proven experience as a Guest Relations Director, Front Office Manager or similar role required
• Degree in hospitality management, tourism, business administration or relevant field
• Strong leadership skills
• Excellent organisational and planning skills
• Proficiency in English, knowledge of other languages is a plus
• Good financial and business acumen

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