Your comfort and reassurance is our priority

Travelling to Soneva resorts during the COVID pandemic

Updated: March 11, 2020

The health and peace of mind of Soneva’s guests and hosts is our priority. Fortunately, all of our resorts are either private islands or completely isolated from the general public. As such, we have complete control over who we permit to enter our resorts. We have implemented some of the Maldives and Thailand’s strictest protocols in response to growing concerns from travellers regarding COVID-19 (coronavirus).

Our prevention and protection plan includes a comprehensive sanitisation programme across the resort and enhanced sanitisation protocols, emergency quarantine and containment procedures, screening and awareness programme for our Hosts. Over the past few weeks, we have also taken a number of additional measures which include restricting non-critical movement for Hosts, pausing all day-visits to our resort by guests of other islands or resorts, cancelling unnecessary travel, and minimising the amount of physical contact between Hosts and guests, among other things.

All of this is being done discretely, and we aim to ensure that this is done without you noticing. While our warm handshakes have been temporarily replaced with a Thai “wai” greeting, we assure you that our hospitality is as warm as always.

We ask that you please remain vigilant at this time, and immediately report any symptoms of the COVID-19 infection (runny nose, fever, dry cough and flu) to our General Manager, who can arrange for an immediate consultation with our resort nurse.

In addition to the measures we are taking at our own resorts, the Maldives Government has taken stringent precautionary measures to prevent the transmission of COVID-19 in the country. Currently, there are temporary restrictions in place for arrivals from Italy, Iran, mainland China and the North Gyeongsang and South Gyeongsang Provinces of South Korea – all travellers from these areas will not be permitted to enter or transit through the Maldives. All other visitors are screened upon arrival, and are required to fill in a health declaration card. Cruise ships have temporarily been suspended from docking in the Maldives, and Maldivian citizens who have travelled through affected areas are subject to quarantine on arrival.

In Thailand, the Government has announced a raft of measures designed to limit the spread of the virus inside the country. There are currently no restrictions on guest arrivals from any countries, however if guests are transiting through a “high risk” area (identified as Japan, South Korea, Germany, China, Taiwan, France, Singapore, Italy and Iran, Hong Kong or Macau), they may be subject to extra precautions by authorities on arrival. The situation remains quite fluid and it’s recommended that travellers from these areas stay abreast of the latest news.

As the regional and global situation evolves, we will keep you updated with any news from our resorts and related travel advice. We are fully focused on providing the highest level of ‘intelligent luxury’ while reassuring all of our guests that their health and wellbeing is our top priority.

Thank you very much for your patience and understanding. We hope that this information will help reassure you that we’re doing everything within our power to ensure your wellbeing and peace of mind during your stay with us.

Should you have any questions concerning your visit or should you wish to discuss any of our protection measures in more details, please do not hesitate to contact myself or any of our management team to discuss further.

See you soon!
Sincerely,
Sonu
Guardian of the Culture (CEO)